We offer a wide range of custom printed products including t-shirts, hoodies, mugs, phone cases, tote bags, mousepads, and more. We can also accommodate special requests for custom items.
You can place an order directly through our Shopify store. Simply select the product you want, choose your customization options, and add it to your cart. Follow the checkout process to complete your purchase.
We accept the following file formats: PNG, JPG, PDF, AI, and EPS. For the best quality, please ensure your files are high resolution (300 DPI).
Yes, we provide digital proofs for all custom orders upon request. You will have the opportunity to review and approve the design before we proceed with printing.
Our standard turnaround time is 7-10 business days from the date of order approval. If you need your order sooner, we offer expedited services for an additional fee
Yes, we offer discounts for bulk orders. Please contact us with the details of your order, and we will provide you with a custom quote.
If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue and ensure you are satisfied with your purchase.
You can cancel or change your order within 24 hours of placing it. After 24 hours, we may have already started processing your order, making changes or cancellations difficult. Please contact us as soon as possible if you need to make changes.
- We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on the destination and the shipping method selected. We provide tracking information for all shipments.
We accept returns within 14 days of purchase for items that are unused and in their original condition. Custom or personalized items are non-refundable unless there is a defect. To initiate a return, please contact our customer service team with your order details.
Yes, we ship internationally. Shipping rates and delivery times will vary based on the destination. Please note that international customers are responsible for any customs fees or import duties.
You can reach our customer service team via email at herurbancollective@gmail.com
**Q: Can I provide my own design for printing?**
- A: Yes, you can send us your own design during the order process. Please ensure your design meets our file format and resolution requirements for the best results.
**Q: Do you offer design services if I don’t have my own design?**
- A: Yes, we offer design services to help you create the perfect custom print. Contact us with your ideas, and our design team will work with you to bring your vision to life.
**Q: Are there any limitations on the colors or types of designs you can print?**
- A: We use advanced printing technology that allows us to print a wide range of colors and complex designs. However, there may be some limitations based on the material of the product and the complexity of the design. Our team will advise you if any adjustments are needed.
**Q: Can I reorder a previous custom order?**
- A: Yes, you can easily reorder a previous custom order. Just contact us with your previous order details, and we will assist you in placing a reorder.
**Q: What payment methods do you accept?**
- A: We accept all major credit cards, PayPal, and other secure payment methods available through our Shopify store.
**Q: Can I track my order?**
- A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your order.