Shipping policy

Processing and production times

Most Her Urban Collective products are custom made to order. Please allow up to 10 business days for production after payment, all required photos and personalization details, and final proof approval have been received.

Business days do not include weekends or federal holidays. Delays in receiving photos, personalization details, or proof approval will move the completion date.

Shipping

Shipping transit time is additional and begins after production is complete. Tracking information will be emailed when your order ships. Carrier delivery estimates are not guaranteed and may be affected by weather, peak-season volume, or other carrier delays.

Rush orders

Rush service is available only when confirmed in writing before purchase and when production capacity allows. A rush fee may apply. Placing an order without written rush approval does not shorten the standard production time of up to 10 business days.