Because most items at Her Urban Collective are handmade, custom, or made-to-order, returns and exchanges are not accepted. This helps protect the quality of our work and ensures each customer receives a brand-new item made specifically for them.

However, your satisfaction matters.
If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of delivery at hello@herurbancollective.com with:

• Your order number

• Photos of the item

• Photos of the packaging (if damaged)

Once reviewed, we will gladly replace the item at no additional cost.

Non-Returnable Items

• Custom apparel

• Personalized items

• Holiday items

• Drinkware

• Digital downloads

• DTF/UV DTF/sublimation transfers

• Sale items

Wrong Address Disclaimer

Please ensure your shipping address is correct at checkout. If the package is delivered to the wrong address due to a customer error, we cannot refund or replace the order.

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SHIPPING POLICY

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Orders are processed and shipped from our home-based studio in the DMV area. Processing times vary depending on the item:

Processing Times

• Custom apparel: 3–7 business days

• Drinkware: 3–7 business days

• Holiday items: 5–10 business days

• DTF/UV DTF transfers: 1–3 business days

• Digital downloads: delivered instantly

Processing time does not include shipping time.

Shipping Times

Most orders ship via USPS, UPS, or FedEx and typically arrive within 3–5 business days after shipment.
A tracking number will be emailed once your order is on the way.

Lost, Stolen, or Marked “Delivered” Packages

If tracking shows the package as delivered, Her Urban Collective cannot replace or refund the order.
Please contact the mail carrier directly to file a claim.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours with photos so we can assist you immediately.